The return policy for Clean Direct, SkyVac USA & SkyVac Canada, MosmaticPro and all of our other websites is the same.

Returns

Our policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. All returns are subject to a 15% restock fee, and return shipping is paid by the customer.

Note: If we have made a shipping error on our end, we will reimburse you for the return shipping amount.

Eligibility for a Return

To be eligible for a return, the following conditions must be met:

• You must complete this form. Emails and phone call requests for returns will not be accepted. Your submission automatically timestamps your request and opens a service ticket in our system.
• Your item(s) must be unused and in the same condition in which you received it.

How to Return

• Package your item(s) using plenty of packing material and a sturdy box. You can return it in the original shipping box as long as it's not damaged.
• Cover or strike through all existing addresses or barcodes.
• Write on or affix a shipping label, making sure to include a return address. Address it to: Clean Direct Inc, 1000 N. Horner Blvd, Sanford NC 27330.
• Use a trackable shipping service and save the tracking number.
• Insure the shipment (if it's lost or damaged on the way back to us, you will be responsible for filing a shipping claim).

Exempt Items

Several types of goods are exempt from being returned, including but not limited to:

• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Downloadable software products

Please read the manufacturer's warranty policy to understand the specifics of different warranty coverages by brand.