All SkyVac® systems come with a 12-month warranty from the date of purchase, covering manufacturer defects. Post-sales support is provided by the SkyVac® North American team based in Sanford, NC, USA.

Exclusions
Filters and carbon fiber poles are not covered under warranty for breakage due to misuse or improper handling. These items require extra care during use. If you need more information, please consult a Gutter Cleaning Business Representative before purchase.

Filing a Claim

To file a claim, simply submit the form. We may request photos or videos for verification. Since most claims are minor, let us assist you before proceeding.

Repair and Shipping Costs

If a repair is required, the customer is responsible for return shipping, including proper packaging and insurance. Claims for lost or damaged items must be filed with the shipping carrier. Shipping costs for replacement parts are the customer's responsibility unless waived.

Return Shipping Address

Send returns to:

Gutter Cleaning Business/ Clean Direct Inc. / RMA *
1000 N Horner
Blvd Sanford, NC 27330
844-759-8227

 *A Return Authorization Number is required and will be provided after submitting the claim form, once the issue is confirmed.

15% restocking fee for returned items, unless otherwise specified.

If replacement parts are needed and no return is required, the customer will cover the shipping cost of the replacement parts. In some cases, SkyVac® may waive this fee at their discretion. 

If your issue is urgent in nature you have the option to purchase a replacement part which we can fulfill quickly. Once we receive your item to our warehouse then we will inspect it and determine if the manufacturer's warranty applies. If it does we will reimburse you for the replacement item.

SkyVac® disclaims and denies any liability for any direct, indirect, special incidental or consequential damage which may be suffered as a result of sale, delivery, servicing, use, loss of any product, downtime, labor, freight, or other charges not expressly included herein.